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FAQ's

cookie-batter.pngHow can I contact Reina Cookies?

Call us at 615-56-REINA or email us at hello@reinacookies.comSupport is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).

How do I know my transaction will be safe? 

Our Reina Cookies Cookie Shop ensures the safest and most reliable checkout experience by using security technology for our customers. Translation: There are no security compromises in the process of getting your cookies!

How long do the cookies stay fresh?

We're pretty sure they'll be gone before the freshness runs out but kept at room temp they'll last 3-4 days from delivery. If longer than that, pop them in the freezer.

When frozen (and that's how Reina, our baker extraordinaire, recommends you keep them), they will last several months (if you can stay away from them that long). Reheating instructions are on each Reina Cookies package.

What are the reheating instructions?

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Where else can I purchase Reina Cookies?

Reina Cookies are available at each of the Beach Diner locations in Jacksonville, Florida.

Privacy

It's hush-hush around here!

Reina Cookies is committed to protecting your privacy and won’t send you spam. We will not sell or disclose any information that identifies you to a third party without your prior approval.

We may use the information we collect to occasionally (and we mean VERY occasionally) notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, please e-mail us at hello@reinacookies.com with "Unsubscribe Me" as the subject line.

Reina Cookies does not sell, trade or rent your personal information to others.

 

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