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Shipping & Returns

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Shipping

Shipping Reina Cookies in the Jacksonville, FL, area? Since you’re near our headquarters’ hometown of Jacksonville Beach, we charge a flat fee of $6.00 and deliver via a local courier no matter the quantity. Score!

We can ship to anywhere in the US (Alaska and Hawaii included). Orders are typically shipped via USPS Priority Mail (2-3 day delivery) using the USPS standard rate.

Large orders are shipped via FEDEX and cost is determined by weight and distance. If you have any questions about the shipping costs, feel free to email us at hello@reinacookies.com.

Returns

Our Reina Cookies Satisfaction Guarantee* policy is in full, delicious force, but in all humility, we've never had a return.

We do, however, want you to be 100% satisfied. If for any reason you are not, simply contact us at hello@reinacookies.com within 48 hours of your delivery and we'll work with you to make it right.

Occasionally, a package can be damaged in shipping (although we bribe the postal delivery people with cookies so your package gets the ultimate care). But, if damage should occur, rest assured we'll get fresh cookies back out to you right away.

*Our Reina Cookies Satisfaction Guarantee does not apply to any shipping address mistakes given by the customer at the time of order placement.

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